OWD* SMS Flexible Survey Platform (FSUP)

OWD* SMS Flexible Survey Platform (FSUP)

  • Overview

    Vision / description

    The National Primary Health Care Development Agency (NPHCDA) provides sustainable primary health care for all Nigerians through resource mobilization, collaboration, partnership and development of community-based systems and functional infrastructure as well as ensure that infants are fully immunized against vaccine preventable diseases before attaining the age of 12 months.

    The Agency has instituted several programs aimed at achieving these objectives. The programs include Primary Health and Diagnostics Services; Immunization Programs and Maternal and Child Services. These programs touch millions of people – often in far flung remote and rural communities through networks of Health Care Workers and Midwives.

    Despite the importance of the services to the health and wellbeing of these indigenes, the Agency has no way of systematically obtaining direct feedback from the tens of thousands of health workers patients or even the patients. The proposed project is to establish an SMS survey mechanism that will enable users complete surveys using ordinary cellular phones without the need to download applications.

    Project objectives

    The ability to consistently capture health worker direct health worker and patient feedback will significantly enhance its ability to design more effective patient care programs and ultimately save lives. The Agency has thus expressed a need to institute a survey mechanism that:
    -Relies on SMS for sending out survey questions and receiving responses (usable by ANY phone including non-smart phones);
    -Allows remote user registration by SMS;
    -Has a flexible survey design mechanism to accommodate different types of surveys;
    -Is able to parse responses and trigger different subsequent messaging depending on responses received;
    -Has an associated database with a flexible reporting platform.

    The project will be implemented in the following phases over 6 months: 1) Design 2) Build 3) Test 4) Deploy 5) Scale.


    Communities that will benefit from this project are poor families in rural areas and communities that are directly impacted by the activities of the agency.

    Project URL


    Sustainable Development Goals

    3. Good health and well-being; 17. Partnerships for the goals

    Regions / countries / territories

    Africa: Nigeria

    Issue areas


    Business sectors

    Health Care


    Stakeholders consulted

    Academia; Government

    Preferred partner organisation(s)

    Academic; Business Association Global; Business Association Local; Company; NGO Global; NGO Local; Public Sector Organization; Small or Medium-sized Enterprise; Social Enterprise; UN Entity

    Type of support needed

    Functional expertise; Project implementation; Research

    Collective Action
    • This initiative has a potential for scalability.
    • This initiative is seeking additional partners.